Shipping Policy
Shipping
Chiara & Co. use Australia Post for both standard and express shipping with tracking numbers. We are excited to extend the opportunity for our International customers to explore our products.
We are happy to offer FREE STANDARD SHIPPING for all Australian orders over $150 AUD. We are also happy to offer FREE STANDARD SHIPPING for all New Zealand orders over $200 AUD.
During the checkout process, you’ll see the shipping rates, and you’ll have the option to select either standard or express shipping. This provides you with the flexibility to choose the shipping method that aligns best with your preferences and delivery urgency.
We aim to prepare and ship orders within 2 business days of order placement. Please note that shipping times are separate from the order preparation time.
Order Tracking & Status
After completing your online purchase, you will receive an email that includes your order confirmation and delivery details. This email will also provide a link for tracking the status of your shipment and estimated delivery time. Please ensure to check your junk/spam folder if you haven’t received this email. Alternatively, feel free to contact us for assistance.
Shipping Address
Kindly verify that the address you enter during the checkout process is accurate. Please be aware that Chiara & Co. cannot assume responsibility for any lost packages resulting from inaccuracies in the provided address. Chiara & Co. has the right to cancel an order with no valid address or an address that does not match your credit card billing address. Please note we do not ship to PO Boxes.Lost Packages
After the parcel is shipped, Chiara & Co. will not be responsible for compensating parcels that may be damaged, delayed, or lost during transit. If you encounter such issues, we recommend reaching out to Australia Post for initial assistance. If you require further help, please feel free to contact us.Customer Support
For any inquiries or concerns related to shipping, please contact us at support@chiaraandco.com.au for assistance. We strive to provide the best customer service and will be happy to assist you with any shipping related questions.
By placing an order, customers agree to the terms and conditions outlined in this Shipping Policy.